On the first visit I will take a detailed case history including a full medical history. Then, depending on the location of the problem I will usually want to make a full examination of the spine or the region where there is pain. This may involve undressing to your underwear or you can wear shorts and a T-shirt if you prefer.
Bringing Someone Along
You are welcome to bring a friend or relative with you into the treatment room if it makes you feel more comfortable. Please note that the case history taking and examination will take up most of the time on the first visit (a short initial treatment is included in the Consultation).
Diagnosis and Proposed Osteopathic Treatment
At the end of the first consultation/examination a detailed explanation of the diagnosis and proposed treatment will be given to you. Please do not hesitate to ask any questions about anything that you do not understand about the proposed treatment.
Length of Consultation
Your Consultation visit will normally last approx 45 minutes and subsequent visits will last for half an hour. However, please note that these appointment lengths may vary as some conditions need extra time and some require less time. The important point to remember is that Robin Kiashek aims to achieve the maximum benefit for your condition during each treatment session and the fee reflects his experience and decision on each occasion.
Claiming from your Insurance Company
If you are insured, you are kindly requested to settle the bill after each visit yourself; you will be issued with a receipt so that you can reclaim the fee from your insurance company. Payment can be by cash or credit/debit card (however Bupa members do not pay directly but must supply a pre-authorisation number from Bupa and details of any policy excess prior to Consultation).
Cancelling an Appointment
If for any reason you decide not to take up this appointment, please call as soon as possible to cancel the appointment can then give it to another patient. If you cancel with less than 24 hours’ notice, then the clinic’s policy is to charge for the missed appointment.